1. General Information
These Terms & Conditions apply to all purchases made through I AM CLOVER, an independent floral brand operated by an individual based in the United Kingdom.
By placing an order, you agree to be bound by these Terms & Conditions.
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2. Products
All floral arrangements are handcrafted using fresh, natural materials. Due to the seasonal and perishable nature of flowers, variations in colour, shape, and composition may occur. Images displayed are for illustrative purposes only.
Substitutions of flowers or packaging may be made where necessary, while maintaining the overall style, quality, and value of the arrangement.
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3. Orders
Orders are confirmed once full payment has been received. We reserve the right to refuse or cancel any order at our discretion, including in cases of unavailability or errors in pricing or product description.
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4. Pricing & Payment
All prices are listed in GBP (£) unless otherwise stated.
Full payment is required at the time of ordering.
We reserve the right to update pricing at any time without prior notice.
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5. Delivery
Delivery is available across London boroughs.
Delivery times are arranged in advance or selected at checkout, where applicable.
It is the customer’s responsibility to provide accurate delivery details. We are not responsible for delays or failed deliveries due to incorrect or incomplete information.
If the recipient is unavailable at the time of delivery, we may leave the order in a safe place or attempt redelivery, which may incur an additional fee.
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6. Cancellations & Changes
Orders may be cancelled or amended up to a reasonable cut-off time prior to delivery or preparation.
Due to the perishable nature of flowers, cancellations made after preparation has begun may not be eligible for a refund.
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7. Returns & Refunds
Due to the perishable nature of our products, returns are not accepted.
If there is an issue with your order, please contact us within 24 hours of delivery with supporting photographs. Each case will be reviewed individually, and where appropriate, a replacement or partial refund may be offered.
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8. Care of Flowers
Customers are expected to follow the provided floral care instructions to ensure longevity of the arrangement. We are not responsible for deterioration caused by improper handling or environmental conditions.
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9. Liability
We are not liable for delays or failures in performance caused by circumstances beyond our reasonable control, including but not limited to weather conditions, transport disruptions, or other unforeseen events.
Our liability is limited to the value of the purchased order.
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10. Intellectual Property
All content, including images, text, branding, and design materials associated with I AM CLOVER, remains the intellectual property of the brand and may not be used, reproduced, or distributed without prior permission.
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11. Privacy
Personal information provided by customers is used solely for processing orders and communication purposes. We do not share personal data with third parties except where necessary to fulfil delivery services.
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12. Governing Law
These Terms & Conditions are governed by and interpreted in accordance with the laws of England and Wales. Any disputes shall be subject to the exclusive jurisdiction of the courts of England and Wales.
